Asked Questions (FAQ)
CATEGORY 1: PROMOTION
What is the offer?
a participating Samsung Premium Refrigerator or Powerbot Vacuum from a
participating retail store between 1
*For Participating Products and their corresponding
Gift type and value, see the home page or the Participating Products table
located on the terms and conditions page.
What is the Gift?
A cashback worth up to $500* in the form of an electronic funds transfer
(EFT) to an Australian bank account, or a Woolworths Online e-Voucher valued at up to $400*.
When does the promotion start?
am (AEDT) on 1 November 2018.
When does the promotion end?
pm (AEDT) 2 December 2018.
When do registrations close?
pm (AEDT) 30 December 2018.
CATEGORY 2: PURCHASE
What does purchase
Purchase means paying in
full (by cash, card or through a credit program offered by a Participating
Retail Store where a proof of purchase is provided) a Participating Product
from a Participating Retail Store during the Promotional Period (excluding any
acquisition of a Participating Product via a rental arrangement).
What should I do if I
cancel my order?
If you have completed your online registration,
please contact Samsung promotion customer service to advise them that you will
not complete your purchase. Once you have advised Samsung promotion customer
service, we will invalidate your claim.
Phone: 1800 900 730
CATEGORY 3: REGISTRATION
How do I register?
What if I don’t have a claim number?
If you do not receive a claim number your
registration has not been successful and you do not have a claim registered in
Should I register my
claim if I have only paid a deposit on my Participating Product/s?
You should pay for your Participating Product/s in
full prior to registering your claim, and you must pay for your Participating
Product/s in full during the Promotional Period. Remember, you must register
your claim by 11:59pm (AEDT) on 30
Do I still need to
register by 30 December
2018 if my
Participating Product/s is/are on back order?
Yes, you must still complete your online registration
by 30 December 2018.
If you are unable to provide the serial number and
serial number photo of your Participating Product/s at the time of submitting
the Online Claim Form, you must tick the box/es on the Online Claim Form to
indicate you have not yet received your Participating Product/s.
Remember, you must pay for your Participating
Product/s in full between 1 November and 30 December
2018, even if you haven’t received your Participating
Product/s by then, and you must supply your serial number and serial number
photo within 7 days of receiving the Participating Product/s and no later than
Where is my
Participating Product/s serial number located?
The serial number is a 15
character sequence made up of letters and numbers following “S/N” located on a sticker inside the fridge near the
door hinge or on the side of the fridge, or for your
Powerbot Vacuum, the Serial Number can be located on the base of the product.
If you are
using a PC for redemption, the photo you take will need to be transferred to
the PC before it can be uploaded.
do I provide the serial number and serial number photo of my Participating
must provide the serial number and serial number photo of your Participating
Product/s at the same time. You can provide the serial number and serial number
photo of your Participating Product/s when completing your online registration
or within 7 days of receiving your product/s
date, serial numbers of Participating Product/s cannot be submitted and
therefore claims cannot be completed, except in the case that you may contact
Samsung via an email to firstname.lastname@example.org
and Samsung may permit the entry having regard to all of the
I provide the serial number and serial number photo of my Participating
Product/s after if
I am renovating or building my house and won’t take delivery of my
Participating Product/s by ?
you must provide your serial number and serial number photo of your
I provide a photo of the serial number as shown on the product’s packaging?
you must provide a photo of the serial number from the Participating Product
itself, not the product’s packaging.
Can I provide a photo
of my Participating Product’s serial number separately to providing my
Participating Products’ serial number?
No. You must provide your Participating Product’s
serial number and serial number photo at the same time.
How do I provide a
copy of my tax invoice?
You must upload a copy of your tax invoice during your online registration and
CATEGORY 4: VALIDATION
long does it take to review my claim?
We will review your claim and be in contact via your nominated email address
within fifteen (15) business days of your claim registration.
happens if the serial number from the Participating Product/s that I provide is
will receive an ‘Invalid Serial Number’ notification email to your registered
email address advising you that the serial number/s that you have provided
has/have been deemed invalid. Once you receive this email you will have 14 days
to provide the correct serial number/s and serial number photo/s via the ‘track
claim’ webpage to be eligible to receive the Gift. If we do not receive the
correct serial number/s and serial number photo/s within this period, your
claim may be deemed invalid.
What happens if there is an outstanding issue with
the copy of the tax invoice and/or serial number photo/s that I provide?
You will receive a ‘More Information Required’ notification email to your
registered email address advising you what information may be missing,
incorrect or illegible. Once
you receive this email you will have 14 days to supply the requested
information correcting the issue/s via the ‘track claim’ webpage to be eligible to receive the Gift. If you do not supply the requested
information correcting the issue/s within this period, your claim may be deemed
How will I know that
my claim has been deemed valid?
You will receive an ‘Approved Claim’ notification
email to your registered email address advising you that your claim has been
How will I know that
my claim has been deemed invalid?
will receive an ‘Invalid Claim’ notification email to your registered email
address advising you that your claim has been deemed invalid and the reason why
your claim was deemed invalid.
CATEGORY 5: GIFTS
How long will it take
to receive my Gift?
EFT payment should be made to your submitted Australian bank account within
thirty (30) days of your claim being deemed valid, but you may need to allow
several days thereafter for the funds to be cleared by your bank.
Can I nominate an overseas bank account?
EFT payments will only be made to Australian bank accounts.
How long will
it take to receive my Woolworths Online e-voucher?
Your e-voucher should be dispatched
within 28 days of your claim being deemed valid.
will my Woolworths Online e-voucher be dispatched?
Your Woolworths Online e-voucher will be
dispatched via email to your registered email address.
Can I receive
my Woolworths Online e-voucher in the mail?
No. You can only receive your Woolworths
Online e-voucher via email to your registered email address.
Can I receive
my Woolworths Online e-voucher if I do not have an email address?
You need to provide an email address
during your online registration to be eligible for the promotion. If you do not
have an email address prior to registering your claim in this promotion, you
will need to create one prior to registering your claim.
How do I use my
Woolworths Online e-voucher?
The Woolworths Online e-Voucher is a ‘Store
eGift Card’ issued by Woolworths. The Woolworths Online e-Voucher must be
redeemed at Woolworths Online. Any balance of the Woolworth Online e-Voucher
not used by the expiry date will be forfeited and will not be able to be used
for a further transaction. Woolworths Online e-Vouchers may be redeemed for
orders placed at Woolworths Online from 10:00 AEST 01/08/2018 to 23:59 AEST
01/08/2021. Woolworths Online e-Vouchers cannot be used in-store at Woolworths.
To redeem, Eligible Entrants must enter the Woolworths Online e-Voucher code at
the online checkout in the ‘Promo code’ field at Woolworths Online when they
spend $30 or more for a Pick Up order or $50 or more for a Home Delivery order.
The value of the Woolworths Online e-Voucher cannot be used on Woolworths
Flowers, tobacco/smoking products, gift cards, e-gift cards, mobile recharge
products, mobile phones and products, Woolworths Mobile products, travel cards
and tickets. Woolworths Online e-Vouchers cannot be used with a Woolworths
Online business account (i.e. an account with an ABN or Business Name). Any
unused amount remaining on the Woolworths Online e-Voucher cannot be converted
to cash. Subject to available delivery areas, delivery windows and collection
areas. Available delivery and collection times will vary between areas. Orders
placed at Woolworths Online may be cancelled by Woolworths without notice to an
Eligible Entrant if the above terms and conditions are not adhered to. All
orders on Woolworths Online are subject to the Woolworths Online terms and
conditions available on the Woolworths website.
Woolworths Online e-voucher expire?
All Woolworths Online e-Vouchers will
expire 3 years from the date of issue and must be redeemed at Woolworths
Can exchange or
transfer Woolworths Supermarket e-voucher for cash?
No, an e-voucher is not transferable or
exchangeable for cash or otherwise.
Can I claim more than one Gift?
Multiple entries are permitted, subject to the following:
Can I exchange or transfer a Gift?
Each Gift is not
transferable or exchangeable.
If either of the Participating Products is returned,
will I have to give back the Gift?
CATEGORY 6: CONTACT
How can I contact promotion customer service?
Phone: 1800 900 730
I contact Samsung Support to discuss my promotional claim?
No. You should contact this Promotion’s customer
service (details directly above) as Samsung Support is a different department
and they cannot assist you with your promotional claim.
Where can I find the terms and conditions for this
Online at www.samsung.com/au/promotions/qledcashback
or on the Terms and Conditions page.
Who is the Promoter?
Australia Pty Ltd ABN 63 002 915 648 of 3 Murray Rose Avenue, Sydney Olympic
Park, NSW 2127.
Who will have access to my personal information from
The Promoter collects
personal information in order to conduct the Promotion and may, for this
purpose, disclose such information to third parties, including, but not limited
to, agents, contractors, service providers, offer suppliers and, as required,
to Australian regulatory authorities. Validity of a claim is conditional on
providing this information. The Promoter may, for an indefinite period, unless
otherwise advised, use the information for promotional, marketing, publicity,
research and profiling purposes, including sending electronic messages or
telephoning the claimant. Claimants should direct any request to access, update
or correct information to the Promoter. All claims become the property of the
Promoter. The Terms and Conditions are deemed to incorporate the Promoter’s