Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

CATEGORY 1: PROMOTION

What is the offer?

Purchase a participating Samsung Premium Refrigerator or Powerbot Vacuum from a participating retail store between 1

*For Participating Products and their corresponding Gift type and value, see the home page or the Participating Products table located on the terms and conditions page.

What is the Gift?

A cashback worth up to $500* in the form of an electronic funds transfer (EFT) to an Australian bank account, or a Woolworths Online e-Voucher valued at up to $400*.

When does the promotion start?

9:00 am (AEDT) on 1 November 2018. 

When does the promotion end?

11:59 pm (AEDT) 2 December 2018.

When do registrations close?

11:59 pm (AEDT) 30 December 2018.

CATEGORY 2: PURCHASE

What does purchase mean?

Purchase means paying in full (by cash, card or through a credit program offered by a Participating Retail Store where a proof of purchase is provided) a Participating Product from a Participating Retail Store during the Promotional Period (excluding any acquisition of a Participating Product via a rental arrangement). 

What should I do if I cancel my order?

If you have completed your online registration, please contact Samsung promotion customer service to advise them that you will not complete your purchase. Once you have advised Samsung promotion customer service, we will invalidate your claim. 

Email: contact@promotions-samsung.com

Phone: 1800 900 730

CATEGORY 3: REGISTRATION

How do I register?

  1. Regardless of whether you have received your Participating Product/s, click on REDEEM OFFER and complete and submit the Online Claim Form by 11:59pm (AEDT) on 30 December 2018, which includes uploading a copy of your tax invoice and providing your address details.
  2. Provide the valid serial number and a photo of the serial number of your Participating Product/s either during your claim registration or within 7 days of receiving your product/s and by

What if I don’t have a claim number?
If you do not receive a claim number your registration has not been successful and you do not have a claim registered in this promotion.

Should I register my claim if I have only paid a deposit on my Participating Product/s?

You should pay for your Participating Product/s in full prior to registering your claim, and you must pay for your Participating Product/s in full during the Promotional Period. Remember, you must register your claim by 11:59pm (AEDT) on 30 December 2018. 

Do I still need to register by 30 December 2018 if my Participating Product/s is/are on back order?

Yes, you must still complete your online registration by 30 December 2018.

If you are unable to provide the serial number and serial number photo of your Participating Product/s at the time of submitting the Online Claim Form, you must tick the box/es on the Online Claim Form to indicate you have not yet received your Participating Product/s.

Remember, you must pay for your Participating Product/s in full between 1 November and 30 December 2018, even if you haven’t received your Participating Product/s by then, and you must supply your serial number and serial number photo within 7 days of receiving the Participating Product/s and no later than

Where is my Participating Product/s serial number located?

The serial number is a 15 character sequence made up of letters and numbers following “S/N” located on a sticker inside the fridge near the door hinge or on the side of the fridge, or for your Powerbot Vacuum, the Serial Number can be located on the base of the product.

If you are using a PC for redemption, the photo you take will need to be transferred to the PC before it can be uploaded.

How do I provide the serial number and serial number photo of my Participating Product/s?
You must provide the serial number and serial number photo of your Participating Product/s at the same time. You can provide the serial number and serial number photo of your Participating Product/s when completing your online registration or within 7 days of receiving your product/s and by

After this date, serial numbers of Participating Product/s cannot be submitted and therefore claims cannot be completed, except in the case that you may contact Samsung via an email to contact@promotions-samsung.com and Samsung may permit the entry having regard to all of the circumstances.

Can I provide the serial number and serial number photo of my Participating Product/s after if I am renovating or building my house and won’t take delivery of my Participating Product/s by ?
No, you must provide your serial number and serial number photo of your Participating Product/s

Can I provide a photo of the serial number as shown on the product’s packaging?
No, you must provide a photo of the serial number from the Participating Product itself, not the product’s packaging.

Can I provide a photo of my Participating Product’s serial number separately to providing my Participating Products’ serial number?

No. You must provide your Participating Product’s serial number and serial number photo at the same time. 

How do I provide a copy of my tax invoice?
You must upload a copy of your tax invoice during your online registration and before

CATEGORY 4: VALIDATION

How long does it take to review my claim?
We will review your claim and be in contact via your nominated email address within fifteen (15) business days of your claim registration.

What happens if the serial number from the Participating Product/s that I provide is deemed invalid?
You will receive an ‘Invalid Serial Number’ notification email to your registered email address advising you that the serial number/s that you have provided has/have been deemed invalid. Once you receive this email you will have 14 days to provide the correct serial number/s and serial number photo/s via the ‘track claim’ webpage to be eligible to receive the Gift. If we do not receive the correct serial number/s and serial number photo/s within this period, your claim may be deemed invalid.

What happens if there is an outstanding issue with the copy of the tax invoice and/or serial number photo/s that I provide?
You will receive a ‘More Information Required’ notification email to your registered email address advising you what information may be missing, incorrect or illegible. Once you receive this email you will have 14 days to supply the requested information correcting the issue/s via the ‘track claim’ webpage to be eligible to receive the Gift. If you do not supply the requested information correcting the issue/s within this period, your claim may be deemed invalid.

How will I know that my claim has been deemed valid?

You will receive an ‘Approved Claim’ notification email to your registered email address advising you that your claim has been deemed valid.

How will I know that my claim has been deemed invalid?
You will receive an ‘Invalid Claim’ notification email to your registered email address advising you that your claim has been deemed invalid and the reason why your claim was deemed invalid.

CATEGORY 5: GIFTS

How long will it take to receive my Gift?

The EFT payment should be made to your submitted Australian bank account within thirty (30) days of your claim being deemed valid, but you may need to allow several days thereafter for the funds to be cleared by your bank.

Can I nominate an overseas bank account?

No. EFT payments will only be made to Australian bank accounts.

How long will it take to receive my Woolworths Online e-voucher?
Your e-voucher should be dispatched within 28 days of your claim being deemed valid.

How will my Woolworths Online e-voucher be dispatched?
Your Woolworths Online e-voucher will be dispatched via email to your registered email address.

Can I receive my Woolworths Online e-voucher in the mail?
No. You can only receive your Woolworths Online e-voucher via email to your registered email address.

Can I receive my Woolworths Online e-voucher if I do not have an email address?
You need to provide an email address during your online registration to be eligible for the promotion. If you do not have an email address prior to registering your claim in this promotion, you will need to create one prior to registering your claim.

How do I use my Woolworths Online e-voucher?
The Woolworths Online e-Voucher is a ‘Store eGift Card’ issued by Woolworths. The Woolworths Online e-Voucher must be redeemed at Woolworths Online. Any balance of the Woolworth Online e-Voucher not used by the expiry date will be forfeited and will not be able to be used for a further transaction. Woolworths Online e-Vouchers may be redeemed for orders placed at Woolworths Online from 10:00 AEST 01/08/2018 to 23:59 AEST 01/08/2021. Woolworths Online e-Vouchers cannot be used in-store at Woolworths. To redeem, Eligible Entrants must enter the Woolworths Online e-Voucher code at the online checkout in the ‘Promo code’ field at Woolworths Online when they spend $30 or more for a Pick Up order or $50 or more for a Home Delivery order. The value of the Woolworths Online e-Voucher cannot be used on Woolworths Flowers, tobacco/smoking products, gift cards, e-gift cards, mobile recharge products, mobile phones and products, Woolworths Mobile products, travel cards and tickets. Woolworths Online e-Vouchers cannot be used with a Woolworths Online business account (i.e. an account with an ABN or Business Name). Any unused amount remaining on the Woolworths Online e-Voucher cannot be converted to cash. Subject to available delivery areas, delivery windows and collection areas. Available delivery and collection times will vary between areas. Orders placed at Woolworths Online may be cancelled by Woolworths without notice to an Eligible Entrant if the above terms and conditions are not adhered to. All orders on Woolworths Online are subject to the Woolworths Online terms and conditions available on the Woolworths website.

Does my Woolworths Online e-voucher expire?
All Woolworths Online e-Vouchers will expire 3 years from the date of issue and must be redeemed at Woolworths Online.

Can exchange or transfer Woolworths Supermarket e-voucher for cash?
No, an e-voucher is not transferable or exchangeable for cash or otherwise.

Can I claim more than one Gift?
Multiple entries are permitted, subject to the following:

  • only one (1) claim is permitted per Participating Product purchased;
  • only three (3) claims are permitted per household; and
  • each claim must be submitted separately and in accordance with these Terms and Conditions.

Can I exchange or transfer a Gift?

Each Gift is not transferable or exchangeable.

If either of the Participating Products is returned, will I have to give back the Gift?

Yes.

CATEGORY 6: CONTACT

How can I contact promotion customer service?
Email: contact@promotions-samsung.com
Phone: 1800 900 730

Should I contact Samsung Support to discuss my promotional claim?

No. You should contact this Promotion’s customer service (details directly above) as Samsung Support is a different department and they cannot assist you with your promotional claim.

Where can I find the terms and conditions for this Promotion?

Online at www.samsung.com/au/promotions/qledcashback or on the Terms and Conditions page.

Who is the Promoter?

Samsung Electronics Australia Pty Ltd ABN 63 002 915 648 of 3 Murray Rose Avenue, Sydney Olympic Park, NSW 2127.

Who will have access to my personal information from the Promotion?

The Promoter collects personal information in order to conduct the Promotion and may, for this purpose, disclose such information to third parties, including, but not limited to, agents, contractors, service providers, offer suppliers and, as required, to Australian regulatory authorities. Validity of a claim is conditional on providing this information. The Promoter may, for an indefinite period, unless otherwise advised, use the information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the claimant. Claimants should direct any request to access, update or correct information to the Promoter. All claims become the property of the Promoter. The Terms and Conditions are deemed to incorporate the Promoter’s privacy policy and by entering the Promotion, claimants accept the terms and conditions of the Promoter’s privacy policy. For further details see the Promoter’s privacy policy at www.samsung.com/au